Terms & Conditions

Definitions and interpretation

• •Affiliate: means any entity that directly or indirectly controls, is controlled by, or is under common control with the relevant Logistics Partner Limited contracting entity.
• •Carrier: means a third-party transportation provider (courier, airline, ocean carrier, carrier’s agent, consolidator, trucking company, postal operator, or similar).
• •“Customer,” “you,” and “your”: mean the individual or legal entity using the Platform or Services and, if an entity, the individual accepting these Terms represents and warrants they have authority to bind that entity.
• •Fees: means all amounts payable to Logistics Partner Limited, including platform/service fees, label fees, consolidation fees, administration fees, payment processing fees, and any other charges billed by Logistics Partner Limited (excluding Carrier charges when billed directly by a Carrier).
• •“Logistics Partner Limited,” “we,” “us”: means the Logistics Partner Limited entity identified in your account onboarding, Logistics Partner Limited Account Application, statement of work, service schedule, or invoice as the contracting party, together with its Affiliates to the extent expressly stated. The contracting party may vary by the country from which shipments originate and/or by your invoicing arrangement, consistent with Logistics Partner Limited’ multi jurisdiction structure.
• •Logistics Partner Limited Account Application: means any written or electronic ordering document, onboarding form, account application, statement of work, service schedule, or similar instrument referencing these Terms.
• •Shipment: means all documents, packages, parcels or heavy freight Shipments that travel under one waybill with a Carrier partner of Logistics Partner Limited so that the invoice for that Shipment comes from Logistics Partner Limited. Every Shipment is authorized to be transported on a limited liability basis as provided herein.

If there is a conflict between these Terms and a Logistics Partner Limited Account Application, the Logistics Partner Limited Account Application controls solely for the conflict and solely for the Services covered by that Logistics Partner Limited Account Application.

Scope of services and relationship to carriers

• •Not a carrier; third party bill to structure: Logistics Partner Limited is not a transportation company and does not itself transport shipments. We operate as a third-party bill to provider and may provide sales, support, procurement, consolidation, and technology services.
• •Carrier terms control carriage: All transportation is performed by Carriers under the Carrier’s applicable terms, service guides, tariffs, waybills, bills of lading, and rules (collectively, “Carrier Terms”). Where permitted, you authorize Logistics Partner Limited to accept Carrier Terms on your behalf for shipments arranged through the Platform/Services, and you agree to be bound by those Carrier Terms. You warrant to Logistics Partner Limited and to the Carrier that all information provided by You is true, complete and accurate, that the shipment was prepared in secure premises by Your employees, that You employed reliable staff to prepare the Shipment, that You protected the shipment against unauthorized interference during preparation, storage and transportation to the Carrier, that the shipment is properly marked and addressed, that all applicable customs, import, export and other laws and regulations have been complied with and that the waybill has been signed by You or Your authorized representative.
• •Our role as agent for limited documentation: Where we create shipping documents (including bills of lading or airway bills), we do so as your agent for the limited purpose of document preparation, and such documents are deemed prepared by you. (This aligns with common freight broker structures where platform generated bills of lading are treated as customer prepared by agency.)
• •Loss or Damage Claims: You agree that Logistics Partner Limited has not expressed or implied that it is a carrier or is an agent for or represents a specific carrier. Logistics Partner Limited operates as a third party “bill to” provider. Logistics Partner Limited, save as set out in these terms and conditions, limits its liability for the defaults of a Carrier to the fullest extent permitted by law. If Logistics Partner Limited incurs any legal liability its maximum liability for individual claims for which it is liable shall not exceed the lesser of USD $100 or the price paid for the shipment per claim. You are responsible for ensuring that you have sufficient insurance cover in place to cover your Shipments. References to liability in this section include every kind of liability arising under or in connection with the Shipment. All loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data, or information; loss of or damage to goodwill; and indirect or consequential loss are excluded.

You agree that any service failure, late freight, loss, damage, or any other claim is handled directly by the Carrier that transported the Shipment and that payment to Logistics Partner Limited is not subject to the Carrier’s resolution of the claim. You acknowledge and agree that Logistics Partner Limited is a sales, support and technology company and is not a transportation company and that only the Carrier can be held liable for claims.

Account eligibility, onboarding, and authority

• •When You use the services or Platform of Logistics Partner Limited You agree that You are an authorized representative of your company and that You are opening an account with Logistics Partner Limited for your company. By ordering services from Logistics Partner Limited You, and your company, understand that Logistics Partner Limited is not a transportation company. You will not receive transportation services directly from Logistics Partner Limited but will receive discounted billing from Logistics Partner Limited for shipping services provided by a Carrier or Carriers.
• •You agree to the terms and conditions in the Logistics Partner Limited Account Application. You agree that the information provided in the Logistics Partner Limited Account Application is for the purpose of obtaining credit and is warranted to be true. By signing the Logistics Partner Limited Account Application, You authorize Logistics Partner Limited to investigate the references provided pertaining to Your credit and financial responsibility.
• •Logistics Partner Limited may cancel Your account at any time without prior notice to You for any reason or no reason. You agree that if the account is cancelled you will pay for all shipments made under the account even if invoiced after the cancellation date.

User obligations and shipment compliance

• •Accurate shipment data; declarations: You must provide complete and accurate shipment information, including description, value, item category, weights/dimensions, harmonized codes where required, consignee contact details, and all other data required by law, Carriers, and customs authorities.
• •Packing and labelling: You are responsible for adequate packaging, libelling, and compliance with Carrier packaging standards.
• •Dangerous goods / hazmat / restricted items: If you tender dangerous goods or restricted articles, you represent and warrant that: (a) you have complied with all Carrier Terms for dangerous goods; (b) your staff are trained and certified as required; and (c) you will provide certifications and paperwork upon request. Logistics Partner Limited may refuse any shipment in its discretion where permitted. (Logistics Partner Limited already conditions dangerous goods shipping on training/paperwork and includes indemnity for breaches.)
• •Compliance with laws: You will comply with all applicable laws and regulations, including export controls, sanctions, customs laws, and data protection laws. (Competitor platform terms often require the customer to determine suitability under privacy/export laws and obtain necessary consents.)

Fees, invoicing, and payment terms

• •Fees and adjustments: You agree to pay all Fees. Carriers may apply dimensional weight, reweigh/reclassify, address correction, remote area, fuel, weekend processing, and other surcharges. Where Logistics Partner Limited invoices you for Carrier charges, you authorize us to pass through Carrier charges and adjustments.
• •Payment not conditioned on claims: Payment to Logistics Partner Limited is not conditioned on Carrier claims outcomes or customs delays.
• •Invoice disputes: You must raise invoice disputes in writing promptly and in any event no later than the earlier of (a) Carrier deadlines or (b) 14 days after invoice date, unless prohibited by applicable law. You also agree that Logistics Partner Limited may have Shipments and freight pickup curtailed until Your account is brought current and that all costs of collection, including reasonable attorney fees if incurred, will also be Your responsibility. A late payment fee may be added if invoices are not paid to terms. Duties and Taxes may be up to 6 months after invoice. Payment terms to Logistics Partner Limited will not be extended due to pending issues with Carriers. Despite any instructions to collect payment from any other Third Party or Your confusion about whom to pay, You agree to remain responsible to pay Your Logistics Partner Limited invoice within the terms above.
• •Taxes: Fees are exclusive of taxes unless stated otherwise. You are responsible for taxes, duties, and governmental charges except where we expressly agree otherwise in a Logistics Partner Limited Account Application.
• •Refunds: Where you have made a payment, or Logistics Partner Limited has collected payment via credit card or other automated collection process, you should address any invoice dispute or refund requests, in accordance with your contractual or statutory rights, in writing to Logistics Partner Limited.

Insurance and shipment warranty products

You understand that and agree You are responsible for arranging for any shipment delay or damage coverage directly with the carrier for Shipments booked through Logistics Partner Limited. Logistics Partner Limited is not responsible for any cargo damage, delay or loss of Shipments moved through an Logistics Partner Limited Carrier. You may be offered the option to select a shipment warranty product on the Logistics Partner Limited Platform, but Logistics Partner Limited is under no obligation to provide this service. This shipment warranty product is a transportation services warranty and not insurance. If you choose the shipment warranty product, its terms and conditions listed on the Logistics Partner Limited Platform will apply. If You choose not to insure the Shipment You agree to accept the Carrier’s standard liability, if granted by the Carrier, under their terms and conditions. You further agree to accept the Carrier’s decision, whether You chose insurance or not, as full and final resolution of your claim.

Claims process and time limits

• •Carrier claim routing: Carrier claims (loss/damage/late delivery) must be processed pursuant to Carrier Terms and handled by the Carrier that transported the shipment.
• •Notice and limitation periods: Any claim against Logistics Partner Limited related to Services must be made in writing within the earlier of Carrier deadlines or 14 days after the invoice date, unless you demonstrate impossibility and prompt notice thereafter as reasonably possible (reflecting current Logistics Partner Limited structure).
• •Suit limitation: To the maximum extent permitted by law, Logistics Partner Limited is discharged from all liability unless suit is brought and written notice of suit is given within 6 months of the event.

Intellectual property and acceptable use

• •Ownership: All content provided by the Company (including text, graphics, logos, audio, video, and software) (“Logistics Partner Limited Content”) is owned by us or its licensors and is protected by U.S. and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal use or commercial use, after the execution of a Logistics Partner Limited Account Application, consistent with these Terms of Service. Any rights not expressly granted are reserved by us.
• •License: Subject to these Terms of Service, Logistics Partner Limited grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business shipping/logistics management purposes.
• •Restrictions: You agree not to copy, reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit Logistics Partner Limited Content except as expressly authorized by these Terms of Service. For example, you may download or print one copy of portions of the Platform for your personal, educational use only. You may not use Logistics Partner Limited Content or trademarks or logos without our prior written permission.

Data, privacy, and security

• •Privacy documents: Logistics Partner Limited processes personal data in accordance with its privacy and security notices, and these are incorporated by reference: Privacy Notice, Cookie Policy, and Information Security Policy.
• •Data controller/transfers: For website/cookie processing, the site discloses Logistics Partner Limited Global Limited (U.K.) as controller and notes potential processing/storage outside the EEA.
• •Data sharing for service delivery: You authorize Logistics Partner Limited to share your data, including personal data, with franchisees, Carriers, and vendors to provide Services.
• •Your consents: You represent and warrant you have all rights, notices, and consents required to provide your data to Logistics Partner Limited and for Logistics Partner Limited to process it for Services and compliance purposes. (Comparable platform terms require customers to obtain valid consents to transfer data.)
• •Security: You agree to send goods and materials in compliance with the Carrier’s requirements and security restrictions in place at the time of the shipment. You will only ship goods and materials that you own or originate with You or Your company.
• •Aviation security: To strengthen aviation security, the European Commission has introduced new regulations. Effective from 1 September 2025, all air shipments departing from the European Union must include verified information identifying the original shipper. This information must be collected and securely stored for a minimum of 30 days. The following details will be collected and retained by Logistics Partner Limited about the original shipper: Name, address, phone, email; Payment information; VAT/Company registration (if applicable); and a contractual agreement between the parties.

Termination and suspension

• •Termination by you: You may terminate your use of the Platform upon written notice in accordance with any agreement you have with us or Carrier, subject to payment of all outstanding fees.
• •Termination/suspension by Logistics Partner Limited: Logistics Partner Limited may suspend or terminate access immediately for fraud, security risks, legal compliance, or material breach, and may terminate for convenience with 30 days’ written notice where commercially appropriate and lawful (mirroring competitor termination constructs).
• •Effect of termination: Termination does not relieve payment obligations for fees incurred prior to termination. We may retain or delete your data as permitted by law and our privacy/security policies.

Disclaimers and warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Platform will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to the Platform for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE PLATFORM, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation of liability

• •Exclusion of consequential damages: To the fullest extent permitted by law, Logistics Partner Limited is not liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost business, loss of data, or reputational harm, even if advised of their possibility. (Comparable clauses are broad and explicit.)
• •Third party/carrier allocation: Logistics Partner Limited is not responsible for Carrier acts/omissions, delays, loss, damage, customs hold, or tracking failures, except to the extent expressly assumed in a signed Logistics Partner Limited Account Application.
• •Liability cap (proposed stronger master cap + shipment cap): TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COLLECTIVE LIABILITY OF THE COMPANY AND ITS SUBSIDIARIES AND AFFILIATES, AND THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE PAID TO THE COMPANY IN THE LAST SIX MONTHS FOR THE APPLICABLE SERVICE, OR $100 DOLLARS, OUT OF WHICH LIABILITY AROSE. IN NO EVENT WILL PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Platform/service cap (fee based). For Platform/SaaS type claims, Logistics Partner Limited’ aggregate liability in any 12 month period will not exceed the amounts you paid to Logistics Partner Limited for the applicable Platform/Services during the preceding 12 months, excluding Carrier charges and pass through fees (fee-based caps are common in leading competitors).

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Service or your use of the Platform, including, but not limited to, any use of the Platform’s content, services, and products other than as expressly authorized in these Terms of Service, or your use of any information obtained from the Platform.

Governing law and venue

All matters relating to the Platform and these Terms of Service, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the United Kingdom.

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Service or the Platform shall be instituted exclusively in the courts of the United Kingdom, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Service in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Waiver and Severability

No waiver by the Logistics Partner Limited of any term or condition set out in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Logistics Partner Limited to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Entire Agreement

The Terms of Service and our Privacy Policy constitute the sole and entire agreement between you and Logistics Partner Limited, regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform.