Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how Logistics Partner Limited (LPL) handles personal information used to identify a natural person ("Personal Data") in connection with our websites, applications, customer portals, and shipping and logistics services, as well as the interactions ("Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services. We may update this Privacy Policy from time to time (see the "Changes to this Privacy Policy" section below), and any changes will be effective when posted.

This Policy applies where LPL acts as a controller and where LPL acts as a processor on behalf of a business customer, depending on the service and relationship.

Definitions

• •"Business Customer": means an organization that uses the Services and, on whose behalf, we may process Personal Data;
• •"Controller": means the entity that determines the purposes and means of processing Personal Data;
• •"Processor": means an entity that processes Personal Data on behalf of, and under the instructions of, a controller;
• •"Joint Controllers": means two or more controllers that jointly determine the purposes and means of processing.

Children

The Services are intended for business use and are not directed to children. If we learn that we have collected Personal Data from a child in a manner inconsistent with applicable law, we will take appropriate steps to delete it. If you are aware that we are processing Personal Data of a minor, please contact us so we can delete it.

Who We Are and Scope

LPL operates its own businesses, directly or indirectly, offering shipping and logistics services supported by shared platforms and processes.

• •Controllers: Depending on the context, LPL typically acts as a controller for its own customer relationship management, local sales activities, and local compliance obligations, and for its own corporate operations and governance.
• •Processor: In some shipping transactions, LPL may process Personal Data as a processor on behalf of a Business Customer.

Personal Data We Collect

We collect Personal Data that identifies or can be reasonably linked to an individual or household in order to provide the services. We collect Personal Data from:

• •Directly from you (forms, accounts, communications).
• •From business customers, or partners when necessary to perform shipping/logistics services.
• •From carriers and service providers involved in shipment execution and order tracking.
• •From automated technologies (cookies and similar) as described in the Cookie Policy.

Categories of Personal Data:

• •Contact and account data: name, business contact details, account credentials, identifiers, role/authority information.
• •Shipping and delivery data: sender/recipient contact details, addresses, tracking numbers, proof-of-delivery information.
• •Payment and billing data: payment card or transaction data where applicable.
• •Customer service and communications data: emails, chat content, ticket content, call recordings, complaint history.
• •Device and usage data: IP address, log data, browser/device identifiers, analytics and interaction data.
• •Marketing preferences: subscription status, opt in/opt out records, campaign interaction data.

We do not seek to collect special-category or sensitive Personal Data in the ordinary course. Where processing of such data is necessary, we will rely on an appropriate lawful basis.

Why We Collect It

We collect information to provide, maintain, and improve our Service. Specifically:

• •Provide and administer the Services (account creation, shipping execution, tracking, billing, and customer support).
• •Communicate with you (transactional notices, service messages, and support communications).
• •Maintain security, prevent fraud, and protect our systems.
• •Comply with legal and regulatory obligations.
• •Improve our Services (analytics, diagnostics, product improvement).
• •Marketing and business development where permitted.

Legal Bases for Processing

Where GDPR, UK GDPR, or similar laws apply, we rely on: (a) performance of a contract; (b) legitimate interest; (c) legal obligation; and (d) your consent, which you may withdraw at any time.

Who We Share It With

We do not sell Personal Data. We only disclose Personal Data to:

• •Carriers and logistics partners to execute shipments.
• •Service providers under appropriate contractual controls.
• •Professional advisors where necessary.
• •Authorities and regulators where required by law.

International Transfers

Because we operate globally, Personal Data may be transferred outside the jurisdiction where it was collected. We implement appropriate safeguards for cross-border transfers.

Data Retention

We consider the amount, nature, and sensitivity of data, potential risk, purposes of processing, and applicable legal requirements. When Personal Data is no longer required, we will securely delete or anonymize it.

Security

We maintain administrative, technical, and physical safeguards designed to protect Personal Data. No method of transmission or storage is 100% secure; however, we manage security risk through access controls, encryption, logging, monitoring, and incident response.

Data Breach Notification

We maintain procedures to detect, investigate, and respond to suspected personal data breaches. Where a breach is likely to result in a risk to your rights, we will notify the competent supervisory authority within the timeframes prescribed by law.

Your Rights

Based on applicable law, you may have rights including:

• •Right of access
• •Right to rectification
• •Right to deletion
• •Right to restriction of processing
• •Right to data portability
• •Right to object
• •Rights relating to automated decision-making
• •Right to appeal
• •Right to withdraw consent
• •Right to lodge a complaint

How to Exercise Your Rights

Automated Decision-Making and Profiling

We use automated tools to support fraud prevention, shipment routing, service optimization, and marketing relevance. Where required, we provide meaningful information about the logic involved.

Third-Party Links and Services

Our sites and apps may link to third-party services. Their privacy practices are governed by their own notices.

Cookies and Similar Technologies

We use cookies, pixels, SDKs, and similar technologies. We categorize these as strictly necessary, functional, analytics/performance, and marketing. Where required by law, we obtain your consent for non-essential cookies.

Changes to This Policy

We may update this Policy from time to time. If changes are material, we will notify you appropriately.

Contact

For privacy questions or rights requests.